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Customer Support in The Modern World – Crash Course | Discount Coupon for Udemy Course
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Customer Support in The Modern World – Crash Course | Discount Coupon for Udemy Course

$24.99 $29.9917% off
Price expires 2 years ago

All you need to know to improve your communication skills & security awareness for great customer support. | Discount Coupon for Udemy Course

new
4.69
(4 ratings)
1007 students
Created by:
Skilled Three
Last updated 6/2022Course Language EnglishCourse Caption EnglishCourse Length 01:00:45 to be exact 3645 seconds!Number of Lectures 20
This course includes:
  • 1 hour hours of on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion

Customer Support in the Modern World – Crash Course helps its students quickly gain the required knowledge to truly excel within the field, focusing on the demands of today's world. After attending this course, you will have:More positive interactions with your customersThe knowledge to answer customers' requests without intensifying their negative emotionsLess stressMore joy from interacting with people in generalImproved business and personal relationshipsThe contents of this course will increase the quality and efficiency of Support Representatives or freelancers (who in most cases provide some support, too) when dealing with customers. Support Representatives working in B2B will find this course especially interesting because they mostly work on building and maintaining good relationships with customers. At the same time, we realize that many lurking threats are linked with using modern technologies and that Support Representatives are often targets of malicious Social Engineers. You will learn how to stay secure and help with protecting the company you work for against hacking attempts. The course itself is divided into three sections – first the general knowledge about communication which is essential for customer support, then we move to some more support-oriented knowledge (which in many cases is still applicable outside of the job), and we end it with a section about security awareness and social engineering. Each section has subcategories and is divided into short videos where at the end of each section we provide you with a summary for your reference of what you learned in that section. There’s no risk either!This course comes with a full 30-day money-back guarantee. Meaning if you are not completely satisfied with the course or your progress, simply let the instructors know, and they will refund you 100%, every last penny, no questions asked.Who this course is for:This course is not only for those who are in Customer Care for quite some time and want to improve and move forward, but also for those who plan to go on this career path and want to get a massive head start! Freelancers will also find an immense value in the knowledge shared within this course.

Course Content:

Sections are minimized for better readability, click the section title to view the course content

1 Lectures | 06:44
6 Lectures | 18:54
7 Lectures | 14:36
6 Lectures | 20:31
4.69
(4 course ratings)
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